Support and service
We support you in every phase: From the first contact to the disposal of your old devices!
Pre-Sales Support
- Advice
- Compatibility tests
- Sampling
- Test systems
Advance Replacement Service
If a component is defective, we offer advance shipping of components to solve the problem as quickly as possible.
Lifetime Support
TX-Team systems come with lifetime support. Even after the warranty period, we will assist you with any questions, problems, software updates, or hardware upgrades.
Easy RMA Process
Should any questions or problems not be resolved via remote diagnostics or remote maintenance: Simply send us your system!
This is easily possible and returns are processed quickly by us.
Guarantee
Almost all TX-Team systems come standard with a 3-year warranty.
You can easily and cost-effectively extend this to four or five years when you make your purchase.
Return of Old Devices
We dispose of your old devices free of charge through a certified specialist company and, if required, carry out secure data deletion in accordance with GDPR.
Your personal contact person
RMA
We only need the information below from you - we'll take care of the rest!
- Returns must be postage paid – TX team will cover the return shipping costs to you. We reserve the right to refuse acceptance of goods sent freight collect.
- If the system is outside of the warranty, you will receive a non-binding repair quote from us.
- Data loss can occur during fault analysis or repair. Please back up all data.
- System settings (e.g., BIOS settings) may be reset.
RMA
Nonnenwaldstrasse 25
82377 Penzberg
Germany